Cancellations and Refund Policy
Fees: All fees must be paid at the time of registration.
Cancellations & Rescheduling:
- If cancellation occurs, no refunds will be issued. However, participants will receive full credit to apply toward a future training session.
- Inclement Weather Cancellation
A course may be canceled due to predictions of severe weather. Registered participants will be notified via email as soon as a decision is made, with as much advanced notice as possible. Registrations may be exchanged for Asynchronous/OnDemand, transferred to another course or refunded with the exception of a $50 administrative fee. We will work diligently to accommodate all those enrolled.
- Instructor Illness/Emergency Cancellation
If an Instructor/Presenter is ill or has an emergency, and a replacement Instructor/Presenter cannot be secured, the course will be canceled. We will make every effort to notify registered participants via email as soon as possible. Registered participants will receive a FULL REFUND and offered a transfer for another date.
- Low Enrollment Cancellation
CL’s Counseling reserves the right to cancel any course with fewer than 5 registered participants. Registered participants will be notified via email within three business days or 72-hours prior to course scheduled date/time; and receive a FULL REFUND.
Complaints:
Complaints are to filed directly with the company via email at info@clscounselingandconsultingfirm.com. The email should include name, nature of concern, and contact information for complainant. Within fourteen days of the complaint, you will be contacted via email with resolution..
